Committed to Quality
at Every Stage
Understand how we maintain consistent standards across our digital marketing, website development and consultancy services to deliver reliable results for our clients.
Quality Assurance - Our Commitment
Doublespark Ltd is committed to delivering high-quality digital marketing, website development, hosting and consultancy services that meet our clients' agreed requirements and expectations.
We aim to maintain consistent standards of workmanship, communication, reliability and customer service across all projects and ongoing services.
Quality Management
Our approach to quality assurance is based on the following principles:
- Client Requirements: We establish project objectives, deliverables and expectations before commencing work.
- Planning and Delivery: Projects are planned and managed using appropriate internal processes to maintain quality and consistency.
- Quality Checks: Work is reviewed and tested as appropriate before delivery, publication or implementation.
- Communication: We maintain regular communication with clients regarding project progress, changes and issues.
- Issue Resolution: Problems, errors and client concerns are investigated and addressed promptly and proportionately.
- Continuous Improvement: We review our working practices and use client feedback and project experience to identify improvements.
Responsibilities
Company Directors are responsible for maintaining appropriate quality standards and ensuring that team members understand their responsibilities.
All employees and contractors are expected to follow agreed procedures and take responsibility for the quality of their work.
Review
This policy will be reviewed annually, or sooner where significant changes to our operations or services require it.
